Your satisfaction is our priority. We understand that purchasing live or frozen food online requires not only trust in the quality of the products but also confidence in the efficiency of the delivery process. That’s why, at Vivum, we are committed to ensuring that every product arrives in perfect condition, adhering to all freshness and quality standards.
This page has been specifically created to facilitate the activation process of our Live/Frozen Delivery Guarantee, in case your products do not arrive in the expected condition. We are here to ensure that any inconvenience is resolved quickly and efficiently.
To learn more about our Live/Frozen Delivery Guarantee, you can visit this page or check our terms and conditions.
Please follow the steps outlined below to submit your request for guarantee activation. Each step is important to help us assess the case and provide the appropriate compensation without delay. Your cooperation and understanding are essential for us to continue offering high-quality products and services.
Enter your email address.
You can find the Number (5 digits) and/or the Reference (10 letters) of your order in your order history as well as on the shipping label.
Please indicate the exact date and the approximate time when the courier delivered your order.
Please indicate the affected food items as well as the approximate percentage of the loss observed.
Upload a photo where the shipping label attached to the package is clearly visible and legible.
Upload a photo showing the exterior of the package.
Upload one or more photos of the damaged and unusable food. You can upload multiple images by submitting a .zip or .rar file.
