Your satisfaction is our priority. We understand that receiving purchases made remotely may occasionally not meet your expectations due to damages or accidental exchanges. Therefore, we are committed to ensuring that each situation is resolved efficiently and transparently, maintaining your trust in our services.
This page has been specifically created to facilitate the process of reporting such situations if the items received show transport damages or do not match what was ordered. We are here to ensure that any inconvenience is resolved promptly.
To learn more about our exchange and replacement policy, you can refer to our terms and conditions.
Please follow the steps outlined below to submit your Damage or Exchange Report. Each step is essential for us to assess the situation and provide an appropriate solution without delay. Your cooperation and understanding are crucial for us to continue offering high-quality products and services.
Enter your email address.
You can find the Number (5 digits) and/or the Reference (10 letters) of your order in your order history as well as on the shipping label.
Please indicate the exact date when the courier delivered your order.
Please indicate the affected item(s). In case of damages, briefly describe the damages.
Upload a photo where the shipping label attached to the package is clearly visible and legible.
Upload a photo showing the exterior of the package.
Upload one or more photos of the damaged and/or exchanged product(s). You can upload multiple photos by submitting a .zip or .rar file. In the case of damaged items, you should submit a photo where all items are visible at the same time.
